Book an appointment

Home Appointments About Us Fees Links


Booking an Appointment

All dermatology consultations are currently on-line – using your computer, tablet or smartphone.

What skin conditions can be seen?
An on-line video consultation works best for people who have an obvious skin rash on their face. This includes acne, eczema, melasma (pigmentation) and rosacea.

Acne The full range of treatments for acne can be discussed such as topical creams, oral antibiotics, Spironolactone and Isotretinoin depending on the individual circumstances and the clinical need.

Eczema The video consultation includes recommendations for the investigation of facial eczema and advice on available treatments based on the nature and severity of the eczema.

Melasma Treatments for melasma include a range of topical creams such as Retinoid creams or the Obagi Nu-Derm System which contains Hydroquinone. More recently, there is evidence for oral treatments such as Tranexamic Acid.

Rosacea Treatments for rosacea vary from a wide range of topical therapies such as Metronidazole, Ivermectin (Soolantra cream), Azelaic acid and Brimonidine (Mirvaso gel) to oral antibiotics.

Other skin conditions affecting the face, or easily visible areas on the body, can also be diagnosed and treated using an on-line consultation. However, video consultations are less helpful for subtle or mild rashes as the image resolution varies depending on the technology used. For this reason, you will be asked to send 4 – 5 good, clear quality photographs of the rash in advance of your consultation as this will help to make the diagnosis, and it will also help to decide if an on-line video consultation is suitable for you.

What skin conditions can’t be seen?
There are several skin conditions that are not suitable for an on-line video consultation.

Suspected Skin Cancers Because of the limitations of on-line technology, if you think that you have a skin cancer, you will need to see your GP to be assessed, and if necessary be referred to the NHS for a face-to-face consultation. Skin cancer cannot be diagnosed with certainty by an on-line video consultation.

Removal of Benign Skin Lesions As this service is on-line because of the Covid-19 pandemic, it is not possible to treat skin lesions (such as moles, cysts, skin tags or seborrheic warts) with cryotherapy or to arrange a biopsy or surgical removal.

Intimate areas Video consultations are not suitable for people with problems affecting intimate areas, because of the practical difficulties in making a diagnosis. Please speak to your GP should you have a condition affecting an intimate area.

How do you book an on-line video consultation?
Please send an email to, including your name and mobile telephone number. Please give a short description of the problem, including which part of the face or body is affected.

The email will be reviewed, and if your skin condition seems suitable for an on-line consultation, you will be asked to complete and return a Consent Form and a Registration Form along with 4 – 5 good quality photographs of the rash. Please do not send photographs until requested.

Consultations for Dermatology Conditions
On the day of the consultation, Dr Anne Ward will contact you at the pre-arranged time by sending you an email that contains a link to join a secure on-line video platform. Please be available for 10 minutes each side of your appointment time to allow for glitches in technology.

You will need to check that your equipment has a camera / webcam installed, and that the sound works. On the day of the appointment please find an area at home where you are unlikely to be disturbed, and that has good natural light. Wear clothes that are suitable to show the rash, and yet maintain privacy. Please do not wear make-up.

At the end of your consultation, you will be asked to pay the consultation fee on-line by card. A letter will then be sent to your GP detailing the diagnosis and the treatment plan. You will be posted a copy of the letter, along with a prescription so that you can start treatment.

Appointments are available on a Wednesday or a Friday afternoon.

Please read our Privacy Notice to find out how we collect and use your information.

Please click here to send an email. Remember to include your name, mobile telephone number and a short description of the problem, including which area of the face or body is affected. We aim to reply to all emails within 24 hours. If you do not receive a reply, please check your junk box.


Back to Top

On-line remote / virtual video dermatology consultations with a private dermatologist